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FREE STANDARD SHIPPING FOR ALL ORDERS OVER $45 OR FLAT RATE OF $9.95 USD

Shipping and Returns

SHIPPING

Where does ModelCo ship?
ModelCo currently ships to Australia and Worldwide (Excluding Yemen, Syria, Iran and North Korea)

How much does shipping cost?

DOMESTIC (Australia wide)
Shipping is free for all orders of $59 AUD or over within Australia.
Orders below $59 AUD are charged a flat delivery rate of $9.95 AUD within Australia.

INTERNATIONAL (Worldwide)

USA & Canada

Shipping is free for all orders of $45 USD or over.
Orders below $45 USD are charged a flat delivery rate of $9.95 USD.

International EXPRESS Shipping is available at a flat rate of $30 USD

United Kingdom

Shipping is free for all orders of £59 or over.
Orders below £59 are charged a flat delivery rate of £5.

International  EXPRESS Shipping is available at a flat rate of £25

Europe

Shipping is free for all orders of €75 or over.
Orders below €75 are charged a flat delivery rate of €10.

International EXPRESS Shipping is available at a flat rate of €30

New Zealand

Shipping is free for all orders of $75 NZD or over.
Orders below $75 NZD are charged a flat delivery rate of $9.95 NZD

International EXPRESS Shipping is available at a flat rate of $30 NZD

All other countries

Shipping is free for all orders of $75 USD or over.
Orders below $75 USD are charged a flat delivery rate of $9.95 USD.

International EXPRESS Shipping is available at a flat rate of $30 USD

How long does shipping take?

DOMESTIC (Australia wide)

ModelCo domestic orders are delivered via Australia Post standard within 3-5 business days to all Australian metropolitan areas. Please allow for an additional 1-2 days transit for regional areas.

To ensure secure delivery, all parcels must be signed for upon receipt. If you don’t expect to be home during normal business hours, please choose a delivery address where someone will be available to sign for your parcel.

INTERNATIONAL (Worldwide)

All ModelCo Orders are delivered via DHL Standard within 10-12 business days worldwide. Your parcel is shipped with DHL postal service, however when your parcel arrives into your country it is handed over to your postal provider for delivery. Please allow for an additional 1-2 days customs clearance to some countries.

Please be aware DHL will only deliver to PO Boxes in Oman, Qatar, Saudi Arabia and UAE. 

Please note: We do not ship TAN AIRBRUSH IN A CAN, SHIMMER Airbrush Illuminser and COOL FEET Airbrush Catwalk Heels to any international addresses.

Please note, these times are estimated delivery times only and both domestic and international  orders can be subject to delays due to weather, customs clearances or other unforeseen circumstances.

If selected option at checkout, International Express is delivered via DHL EXPRESS within 4-7 business days worldwide. Please allow for an additional 1-2 days customs clearance to some countries.

When will my order ship?

Ordering takes a few seconds. Processing at ModelCo HQ takes 1-2 business days (and orders placed after 9am AEST are processed the next business day). Then Australia Post or DHL will take it from there. You’ll get an email with a tracking number as soon as your package ships.

Please be advised that during sale period orders can take up to 3 business days to process.

Where is my order?

Once your order is shipped you will receive a confirmation email from modelcocosmetics.com which will include your Australia Post or DHL tracking number.

You can track the progress of your order through to shipment by visiting Australia Post (Australian orders) or DHL (International orders) and entering your tracking number.

If you are unable to locate your tracking number, or if you have any questions about your shipped order please reach out to the ModelCo customer service team at info@modelco.com.au or call us on +612 8354 6700 (Monday to Friday 8.30am – 5.30pm AEST) and we will assist you with your enquiry.

I’m having problems with my tracking.

In some cases, the carrier takes 1-2 business days register your shipment status on their website. Please be patient! However, If your tracking number isn’t updating or working at all, please reach out to the ModelCo customer service team at info@modelco.com.au.

Other important information:

Discount and coupon codes do not apply to shipping costs

We do not ship to third party addresses unless that address is known and can be verified by ModelCo.

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Likewise customers are responsible for paying any additional customs or duties charges that may be incurred on their order.

ModelCo will make every effort to deliver on time. However, we shall not be held liable for delayed or lost shipment.

Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process.

RETURNS AND REFUNDS

We do not refund for change of mind, lack of expertise for use of product or differences in personal opinion. We do not exchange colours for change of mind. Returns for refund will only be accepted if the product is faulty, received in error or differs dramatically from the description supplied by ModelCo.

We may accept returns for other reasons at our discretion. Returned goods must be in its original condition and include all the original packaging. If you believe your product is faulty or you wish to return your goods for other reasons, please email our customer service department as soon as possible – include as many details as possible about the order and the problem with the goods.

Shipping and handling costs are non-refundable. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the goods or boxes. We are not responsible for any goods that are returned to us in error. We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to:

Attn: Customer Service

Unit 5, 809-821 Botany Rd
Rosebery
NSW, 2018

Faulty items will undergo an inspection process by our product development team and you will be contacted within 48 hours with a resolution. If the goods are deemed faulty, we will replace or refund the product free of additional freight charges.

ModelCo do not take responsibility for the costs involved with returning faulty goods. However, if the goods are deemed faulty after assessment, postage costs will be refunded thereafter. Please include original postage receipt in return parcel.

Our returns policy only covers the items purchased from modelcocosmetics.com. We do not accept returns on overly used products or products not purchased directly from MODELCO. Please contact the original seller if you have any problems with goods not purchased directly from MODELCO.

A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by MODELCO to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge additional costs to the customer’s credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. MODELCO also reserves the right to charge the labour cost for examining these goods where no fault was found.

 

If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

If you are granted a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your original notification that you would like to return the goods.

Refunds will only be made to the original credit/debit card used for purchase.

Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging redelivery within 14 days.

MODELCO owns the title of any extra goods shipped with your order that have been despatched in error.

There will be no credit given on order price difference, due to price drops or promotions. Promotional codes cannot be applied after an order has been placed.

 

ModelCo Pty Ltd  ABN 69 149 534 181